Frequently asked questions
The fastest and easiest way to solve your doubts is to look for them on this list 🔍 If you still can't find the solution, don't worry. You can contact us through any means available 💬 We are here to help you!
Yeah :)
(even though it wasn't possible before)
🚚 Are you located in the Iberian Peninsula or Portugal ? Great! Shipping is FREE and there's no minimum purchase required.
Are you in the Balearic Islands ? No problem, shipping is only €3. And it's free on orders over €60.
Need your order urgently? No problem! We offer an express shipping option for a small additional cost of €4.95. With this option, your order will be prioritized and arrive at your home in no time.
2:00 PM Express Shipping: The cost is €7.95. Orders placed Monday through Friday before 4:00 PM will be delivered the following day before 2:00 PM. (If placed on Friday, delivery will be on Monday.)
For all other countries , shipping is €7. Find yours on this list: France, Belgium, Germany, Austria, Italy, Ireland, Luxembourg, Monaco, the Netherlands, and Denmark.
For the Canary Islands, the cost is €5.95
If you live in the peninsula, your order will (usually) arrive the day after it's shipped. Please note that if you choose standard shipping (3-5 days), your package may be shipped longer than the estimated delivery time for this rate.
If you choose express shipping (24-48 hours), your order will usually arrive the next day . This applies to all orders received before 12:00 PM.
For Europe: 4 - 14 business days.
For the Balearic Islands: 3 - 7 working days.
For the Canary Islands: 7 - 14 working days.
Furthermore, shipping times only include business days.
You'll receive an email notification the same day your package ships.
If you think that you have received the wrong perfume, incorrect or in poor condition, do not worry, we will solve it for you at no cost. You just have to contact us and we will take care of picking it up and checking it ourselves.
If you prefer to exchange it for another perfume or return it, you will have to cover the additional costs (approximately €7).
You can talk to us by WhatsApp, Mail or Telegram to manage any type of return. We will help you in everything you need! 💐
You can read more about our refund and return policy in our terms and conditions.
With every order, we also give you free 2 mL samples! Our team will personally select the samples for you, based on what you have purchased! Great, isn't it? 😎
Did you know that the longevity of a perfume depends on many factors? From your skin type to humidity and room temperature. Some perfumes will last 5 hours, while others will last several days. It all depends on how you apply them and how much you use!
In the case of skin, it's not the same for everyone, since skin type greatly affects how a perfume behaves on each person.
In clothing, the duration is always longer.
But it also depends on the type of perfume. For example, a fresh, citrusy perfume, which generally lasts less time, is not the same as a strong, sweet one.
But in our case, they all have to last more than 5 hours, and in some cases they can last up to 10 hours, but as I said, it depends a lot on the type of perfume.
Here's a link to a blog post where you'll find some expert tips to help you get the most out of your favorite fragrance 💐
These are all the options you can choose from on the checkout screen.
Cash on delivery: There is an extra cost of €3, which is the agency's management fee.
Bizum.
Credit or debit card.
PayPal.
Scalapay (Payment in 3 months, interest-free).
Sequra (Payment in 3 months, interest-free).
Revolut
Do you need another payment option?
If you'd like to pay by bank transfer, we can process your order here instead of online.
https://okperfumes.com/pages/get-the-catalog
You can get it here by leaving your email address. New products are highlighted. Clicking on any of them will take you directly to the product page, where you can see the different formats and prices.
No, we don't currently have physical stores. We operate exclusively online.
But don't worry, we offer quick and easy returns and a 60-day guarantee. So you can order and try it with confidence; you don't need a physical store for now.
With us you have nothing to worry about.
You can try any perfume and you have a 60-day guarantee to exchange it or request a refund.
Why so much?
Because we know you're going to like it 😇
All the fragrances that you will find on the web are made exclusively in Spain. Do not look for them elsewhere, because you will not find them. Our product is unique and exclusive.
